SBLs: If You’re Feeling Down, Read This

Super

I used to work with someone who told me that I was super. He’d tell me that what I did was super, my team was super – hell, everything was always super!
 
You’re thinking, ‘Wow, how lucky were you?!’ But…
 
He used that phrase so much that, in the end, nothing felt super. It became a meaningless phrase – a phrase that, when he used it, made me feel like he was just filling the air with empty platitudes.
 
I figured this out when I would go to him, putting my case forward about particularly difficult issues, and he would nod, tell me that my ideas were… you guessed it, ‘Super’ (!) and proceed to go off and do entirely the opposite of what I had suggested (ie. what actually needed to be done.) My suspicions were confirmed when I heard him telling someone else how super their idea was despite him not having heard even half of their sentence!

It’s easy to fall into the trap of overusing phrases like this – super, terrific, awesome, amazing. It’s a shorthand way to come across as positive and appreciative – traits we all want to exhibit – but unless they’re used in a meaningful way, they mean absolutely naff all.
 
What does this have to do with anything?
 
Well, you may or may not have noticed but I call SBLs ‘super-SBLs’ or ‘superhero SBLs’. The irony of this does not escape me, I promise! But not only do I like alliteration, I actually do believe it!

What you achieve on a daily basis is nothing short of superhero capability and sometimes I think you need reminding of that. Especially when you don’t feel super in the slightest.
 
The thing is, recently, I’ve noticed SBLs calling other SBLs ‘super-SBLs’ but in a way that means that they don’t see themselves as super – that, somehow, there’s a superhero scale and some are more super than others. This is just not true! Every single SBL deals with a unique combination of circumstances and issues and conquers it with their own unique combo of superpowers.
 
Ok, you may not always feel like a superhero, and you may have days that are less than great, but even when you’re feeling more like Diana Prince than Wonder Woman, or Clark Kent more than Superman, it doesn’t make you any less of a hero, it just makes you human. And, besides, Diana and Clark are also heroic, albeit it in their own more understated way!
 
Every hero has a bad day or a bad week but that doesn’t stop them being heroes. Heroes come back fighting; they never lose their faith and they never give up, no matter how much is thrown at them on a Monday morning!
 
So the next time you’re feeling low, or looking at other SBLs and thinking about how you don’t feel as super as they are, remember – they are just like you, and you are just like them. You may be super-SBLs in completely different ways, but you have all taken on the superhero mantle, and deservedly so.
 
And, as for me, I know you are an SBL superhero. I see what you do even if your boss or colleagues don’t. I see you on Twitter, in my Facebook group, in my inbox, in my DMs and in my coaching sessions.

The rest of the SBL community sees you too; you are not alone. You are seen. You are appreciated. And you are truly super!

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Appeared in: Education Executive Magazine (@edexec)

How To Lead When Everything Feels Out Of Control

Your School Decisions

Last week, I wrote a blog about that voice in our head that tells us we’re not good enough or that we’re not doing a good enough job (and how to shut it up).  I also talked about how this voice can create ‘analysis paralysis’.

‘Analysis paralysis’ can present in many contexts – not just when we’re crippled with self-doubt but also when we feel that things are out of our control. School leaders may be used to dealing with high levels of uncertainty and frequent change but what we’re facing right now is beyond anything we’ve previously dealt with or ever could have imagined. There isn’t a forged path to follow.

We may have reams and reams of ‘guidance’ and files and folders full of strategies, plans and risk assessments but the truth is there’s still a lot we don’t know. And often, what we think we know turns out to be wrong – or is turned upside down with little to no notice. Not to mention the many ‘opinions’ we’re bombarded with on a daily basis.

So how do we keep up?

How do we test our decision making process?

How can we be sure we’re doing the right thing when circumstances and the future are so far beyond our influence?

Here are my thoughts…

You know what you know

You know your school, your students, your staff and your community inside out. Better than anyone. Fact. You know what the official guidance says you can do and perhaps more importantly, what it says you must not do. You know how to risk assess your school building, your capacity and your ability to keep everyone that comes into your school safe – students and staff. You know what you need to do to provide an education for your students.

You don’t know everything

You don’t know what the next iteration of guidance is going to say. You don’t know what’s going to happen over the summer and you don’t know what’s going to happen in September. You don’t know when things will go back to ‘normal’ and you’re not an expert in the communication and control of disease (even though people expect you to be!) 

However…

You know what is right

You know what you’re capable of, what’s do-able and what’s beyond you. You know what is needed, you know when it’s possible (or not) to provide it and you know how to resource and deliver it.

Use this knowledge to ground you, to centre you, to focus you. Every decision you make should be sourced from this place of core knowledge. 

It’s because you know your school, your students, your staff and your community inside out, that you know exactly what the right thing to do is. 

It might not be precisely what the guidance says.

It might not be something that people like.

It might not be what the school down the road is doing.

But so what?

You are a school leader – leading your school through one of the most difficult periods (if not the most difficult period) it has faced. And you can do this. 

Instead of focusing on what you don’t know, focus on what you do know and what is right. Think about what you should do and realistically, what you can do.

I know there are some things that you desperately want to do but can’t – and this is frustrating for you as well as for others. This is where ‘analysis paralysis’ can really take hold. For these things, weigh up the cost of doing them versus the cost of not doing them. By cost, I don’t necessarily mean money but rather stakes; what’s at stake if you do and what’s at stake if you don’t?

What is important right now? What does your school and its community need and can you make it happen?

These things might shift as we move forward but the one constant is you. Your knowledge and your leadership. You will be there today, tomorrow, in September and beyond. You are the voice of your school and its community.

In the absence of a clear next step, trust in yourself and your teams to make the right decisions. 

Whilst everyone knows what the guidance says, not everyone knows what YOU know about YOUR school. 

When it comes to making decisions about your school who knows more than you? Nobody.

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(And if you need someone to talk to, I’m here – you can DM me on Twitter or click here to get in touch.)

To: Anyone Who Doesn’t Feel ‘Good Enough’

Good Enough

I’ve seen a lot of tweets recently from SBLs (and other school leaders) who are having a crisis of confidence; who don’t feel that their ‘best’ is ‘good enough’.

As someone who struggles with these thoughts too, I wanted to write something for those of us that spend our time worrying about… well, everything.

These thoughts come to us as a ‘voice’ in our head. We think things like: 

  • ‘I should have done this’
  • ‘I should be doing that’,
  • ‘Why didn’t I do that better?’
  • ‘How did I not see that coming?’
  • ‘If only I’d have done that instead.’
  • ‘So many things aren’t happening/have gone wrong that it must be my fault.’
  • ‘If I had more time, if I had been quicker, if I knew what the hell I was doing – then everything would be ok.’
  • ‘I don’t know the answer so I must be bad at this job.’
  • ‘I knew I couldn’t do this job and now everybody else knows it.’

This ‘voice’ or ‘negative self-talk’ represents our inner critic. There are times when it serves us well by motivating us and challenging us to be better. It shows that we care, that we take pride in what we do and that we are striving to improve. 

But other times, especially in times of change and stress, it can limit our beliefs in our ability and potential. It can cause analysis paralysis: ‘Nothing gets done, nothing is ever good enough.  Nothing is ever good enough because I’m not good enough. ‘

Most of us are used to living with these thoughts weaving in and out of our consciousness but they have become even louder and more persistent in this new Covid-world that we’re living in. A world that’s scary, full of unknowns and changing at a pace so frantic that some days, we are so overwhelmed that we just want to hide under our duvets until it goes away.

It’s hard, it’s stressful, and it’s awful. It’s unprecedented, it’s scary and it’s relentless. We don’t know what’s coming and we don’t know how to prepare. That crystal ball that people suspect we have? It’s well and truly fried.

I find that when I’m feeling like this, an outside perspective can help me to acknowledge what’s happening, refocus my thoughts and sometimes, just help me to give myself a break.

So today, if you’re feeling not ‘good enough’ or that doing your ‘best’ isn’t going to get you through this, I want to give you that outside perspective.

That voice in your head is talking crap. 

What the hell does it know about what is ‘good enough’?

Who is it to define what our ‘best’ is?

And what is ‘good enough’ anyway? 

  • Is it working on ‘holidays’, evenings, bank holidays and weekends to make sure that students and parents have got the food, school work and support that they need?
  • Is it sending so many e-mails and making so many calls that it would be pointless to count, to third parties who aren’t doing what they should be doing or are asking you to do something that’s nonsense?
  • Is it leaving your family sleeping in bed whilst you get up at the crack of dawn to try and log onto whatever portal it is to do whatever it is you have to do? And because it doesn’t work, is it again leaving your family sleeping in bed whilst you creep downstairs at 2am to try and get it done?
  • Is it spending hours combing through reams and reams of ‘guidance’ that is vague, contradictory and seemingly impossible to implement?
  • Is it trying to make a plan without having all of the information you need?
  • Is it time spent hunting the internet for hand sanitiser, cleaning products and PPE to make sure that everyone who comes into your school is safe?
  • Is it making tough decisions in a context of fear, confusion and conflict?
  • Is it sacrificing your own wellbeing to look after the wellbeing of others?

I’ve seen and spoken to many of you over these last few months to know exactly what it is that you’re doing and I want to ask you now, what isn’t ‘good enough’? How is this not your ‘best’? What else could you actually be doing? 

No, not everything is going to plan but it rarely does! 

No, we can’t keep everyone happy but have we ever been able to? 

No, we don’t have all the answers but who does? 

Instead, I want you to know this.

I see you.

You are amazing. You are standing strong in the face of uncertainty and adversity and you are GETTING IT DONE. You are doing what you can with what you have and you are making decisions based on the information you have at the time.

You are feeding your students, you are looking after those who need looking after, you are providing a safe haven to those who need it, you are taking care of your staff, you are asking the questions that need to be answered, you are reworking your budgets to resource your front line: you are a fricking hero.

So the next time that voice starts talking, tell it to shut up. Give it the finger. Blow a raspberry at it. Turn your music up. 

Say to yourself out loud – ‘I am doing my best and it is enough.’ 

The rest? Well, we’ll figure it out like we always do.

How? Because we have each other. 

Though it might feel like it, you’re not alone in this. None of us are. Keep talking, keep reaching out and keep asking questions.

And when you feel that doubt creeping in, tell it to shut up, turn up your music and give yourself a break.

You deserve it.

(And if you need someone to talk to, I’m here – you can DM me on Twitter or click here to get in touch.)

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How To Stay Connected During A Pandemic

Support

At the time of writing this, we are at the start of what appears to be a long period of disruption both professionally and personally. By the time this is published, I honestly don’t know what life will be like for us. But what I do know is that by the time you read this, regardless of where you are or what is happening around you, you will need support.

For much of our time, we SBLs have our head down and our sleeves up fighting the good fight – but it’s easy to get stranded on the battlefield and find ourselves lost and exhausted in the commotion. I’m writing this to remind you that whether you’re at work or at home or whether you’re in the midst of or wearied from battle, there is help out there.

Here are some ideas to help you patch up your wounds, settle your mind and stay connected:

Social media

Reach out to colleagues on Twitter, Facebook, LinkedIn etc. Wherever you are and however you’re feeling, there will be others out there who know exactly what you are going through. Seek support for yourself and also give it to others who need it. More than ever, we need to not only connect but to keep in touch with each other. We don’t have to talk ‘work’ all the time – but talking, communicating and sharing is key to our wellbeing and maintaining some semblance of ‘normal’.

E-mail 

If social media makes you uncomfortable and you don’t like the idea of sharing so openly, communicate via e-mail. It’s a great way not only to connect but also to keep in touch with people as well as being more personal. Look at e-mail as the modern method of ‘writing a letter’ instead of the formal, quick-fire or salesy communications we’re used to. 

Pick up the phone/video call 

This might seem obvious but many of us are used to firing off a text or Whatsapp message or waiting until we see someone in person to catch up. If this is isn’t an option right now, then we need to make a conscious effort to get in touch and connect with each other. Whilst you might not ring everyone in your network, there are likely a few people that you know you can call or FaceTime with if you’re struggling to solve a problem, looking for inspiration or a safe space to vent!

Start a blog

Writing is a great way to organise your thoughts as well as share your experiences. Not only will it be of benefit to you but it can be of benefit to others. Generating discussion, encouraging reflection and enabling connections are just some of the ways that blogging can help people. If you don’t feel confident enough to write something yourself, then read what others are writing and jump in the conversation!

Make a plan

Whatever is going on around you right now, though it feels permanent, it’s not. Sure, things will shift and on the other side of this, things might look a whole lot different than they did before. But there will be a point where we will go back into our offices, put our heads down, roll up our sleeves and fight the good fight as hard, if not harder, than we ever have before. Think about how you can best prepare yourself for that – not just practically or professionally but mentally and personally. By making a plan, we create focus and goals that keep us moving forward.

Online CPD

If you’re going stir-crazy, you’ve done all your ‘house jobs’ and thought of binge watching another Netflix series is about to tip you over the edge, then think about using this time to do some CPD. There are lots of online providers and networks running courses, seminars, webinars and workshops on lots of different topics at relatively low cost (some even for free). By using this time to develop your skills and knowledge, you will also gain a sense of purpose and achievement as well as connect with others in similar situations to you. And when things do start moving, you’ll be ahead of the game and ready for anything!

Read

This is one of my favourite things to do when I feel stressed or anxious. Whether it’s a classic you love to re-read, a bestseller you can’t wait to get stuck into or a non-fiction title designed to stimulate the brain, curl up with a hot drink and lose yourself in another world or perspective on the world. Here are my personal non-fiction recommendations:

  • Daring to Lead – Brene Brown
  • Everything is Figureoutable – Marie Forleo
  • Atomic Habits – James Clear
  • Consiglieri – Richard Hytner
  • The Alter Ego Effect – Todd Herman

Things are changing so fast, there is a lot that we still don’t understand and to say we are in unchartered territory is an understatement. 

However, one thing I do know is that we can find strength from others. We have a network around us and resources that we can access to help us connect, share and learn – and right now, we need that more than ever. So reach out, pick up the phone, send an e-mail, read a book, make a plan and learn something new. Be strong, be safe and stay connected.

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P.S. Have you joined The Business of School Leadership Facebook Group yet? For practical support, advice, tips, tools & guidance about all things school leadership, join us in the community by clicking here.

SBLs: It’s Good To Talk

SBLs, women, talking

SBLs often report that theirs can be a lonely profession so, whether it’s talking to other members of staff or fellow SBLs, it’s important to stay in contact. In honour of National Conversation Week (18-24 March), Laura Williams, independent consultant at L J Business Consultancy, discusses the importance of keeping in touch…

It has been said that the role of a school business leader is ‘boundaryless’ – and, having been a SBL, I completely agree.

SBLs are solo operators, very much like headteachers. We may lead a number of teams and work alongside the SLT, but nobody in the school has first-hand knowledge of the demands of our role, or the capacity required to deliver it. Being the ‘only one’ can lead to us feeling rather lonely and isolated – and often means that we end up struggling in silence.

Though we might feel alone when we’re sitting in our offices with five spreadsheets, SIMS and the payroll file open, it doesn’t have to be this way! Here are five ways that we can get in touch – and stay in touch – with people who know where we’ve been, where we are and where we’re going.

1. Networking and joint learning

Studying for a qualification and attending workshops, seminars and conferences are great opportunities not only for CPD, but also for meeting up with other SBLs. Events such as these usually build in time for networking and allow us to spend time talking with fellow SBLs about what’s happening, how we’re doing and sharing inspiration. When the workload is high, it’s tempting to avoid leaving the building – or to even cancel a delegate place you’ve already booked; but planning in advance, and committing to just one day out per term, can have a huge impact on both your sanity and your perspective.

2. Social media

If you’re comfortable with social media, why not join in with #SBLTwitter? There’s a great network of SBLs there who are friendly, approachable and keen to share their experiences and provide help and support to other SBLs. It may seem intimidating at first, but please don’t worry – follow some SBLs, introduce yourself, and you will make some great connections.

3. Projects and collaboration

Many local networks and professional associations not only run conferences, but also facilitate great opportunities for sharing practice and collaborating on projects. Visiting other schools, unravelling big compliance changes – like GDPR – and sharing policy templates and supplier recommendations will help you practically, as well as personally.

4. Coaching

If you feel like you’re really struggling, and the thought of sitting in a room full of other SBLs only makes you feel more anxious at this point, then undertaking coaching could be the answer you’re looking for. Working with an independent, professional coach, one-on-one, can help to provide you with focus, a fresh perspective and the clarity you need to move forward. The coaching process is structured, time-limited and focuses on your specific needs and goals at this time. It’s also a safe and confidential space – which means you don’t have to worry about how you are perceived by your fellow colleagues.

5. Mentoring

If you don’t feel comfortable networking or putting yourself out there, and coaching isn’t your thing, then perhaps working with a mentor could provide you with the touchstone you need to provide you with support and a sounding board on a regular basis. This could be with someone you know or someone recommended to you through your network. Again, the arrangement would be confidential, but it’s more informal and fluid than coaching.

However you decide to move forward, know that you don’t have to do so alone. Find somewhere, or someone, that can provide you with the support you need – and know that asking for help does not lessen you; it gives you the tools to become more.

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P.S. Have you joined The Business of School Leadership Facebook Group yet? For practical support, advice, tips, tools & guidance about all things school leadership, join us in the community by clicking here.

Written for: Education Executive Magazine (@edexec)

How An Employee Assistance Programme Can Improve Staff Wellbeing

people, hands, clasped

In a recent survey carried out among teachers by Leeds Beckett University, 77% of those questioned said that poor teacher mental health was having a detrimental impact on pupil progress. According to one respondent, “So much of teaching is about relationships and patience, so this has a human impact.”

By adopting a proactive approach to supporting mental health, schools can improve the attendance and retention of their staff, while at the same time maintaining performance and reducing supply costs – but it’s important to bear in mind that schools don’t have to do this alone.

Through an Employee Assistance Programme (EAP) schools can give their staff confidential access to a number of qualified professionals, including counsellors and occupational therapists, as well as specialist helplines and online courses. An EAP will typically be flexible in terms of pricing, enabling schools to avail themselves of a personalised service while closely managing the attendant costs, and also offer additional training for managers in resolving workplace issues.

Even if the source of your colleagues’ stress isn’t directly attributable to the workplace itself, that stress can still be exacerbated by your working environment. Employers therefore have a duty to take ‘reasonable care’ in ensuring the health and safety of their employees. If such issues aren’t properly addressed there can be an adverse impact on staff performance, absence, turnover and retention, resulting in increased costs for the school. It can also lead to significant increases in the workload of managers, particularly if a matter can’t be resolved and proceeds to a formal hearing.

Managers are well-placed to directly address key workplace stressors such as workload, but they often won’t be sufficiently equipped to support staff who are dealing with external personal pressures or broader mental health issues. It’s not unusual for workplace and personal matters to become intertwined, making it harder to get to the bottom of the issue. Staff are also less likely to discuss personal issues with their manager, due to embarrassment or fear of judgement.

The type of support that staff need in such cases will typically be beyond the skillset of their line manager, but with an EAP in place, staff can get to benefit from a completely confidential forum in which they can discuss the issues involved.

The access to 24/7 support provided by an EAP can also mean that staff won’t have to wait to for a referral through their GP. Depending on the package your school chooses, they can be assessed, supported and/or signposted to other organisations before the problem escalates into something more serious.

Adopting an EAP is an investment. By engaging with the needs of your staff, your staff are more likely to engage with you and your school, ultimately resulting in a happier workforce, increased productivity and improved performance.

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Written for: Primary School Management Magazine (@primaryleaders)